Yes, Kehini is an Australian brand based in Melbourne, Victoria.

At this time, all Kehini products are solely accessible for purchase via our website or our authorised retailers listed on our website.

We are open Monday to Friday 9:00AM to 5:00PM AEDT and can be contacted through our customer care page on our website.

Yes, most of our products contain an element of handmade production.

All orders that are purchased directly from our website with an express post service will automatically be fast-tracked as part of the Kehini express shipping service.

Due to order constraints and high demand, we are unable to accommodate and/or guarantee a fast-track request during sale/ promotional/ launch periods and Public Holidays/Weekends.

Due to the high volume of orders we are processing, unfortunately, we cannot amend your order once it has been placed and encourage you to ensure you check all delivery and billing details prior to placing your order.

Yes, Kehini ship internationally primarily using Australia Post.

For international orders, duties and taxes may be incurred on package arrival and are charged in addition to international shipping costs. We encourage all customers to make their own enquiries if they have concerns.

Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Kehini will not be held liable to cover any additional costs associated with postage.

Charges may differ in each country depending on the regulations, Kehini is not liable for any late deliveries caused by local customs or third-party delivery companies.

Depending on the country your order is being sent and the shipping service method you have selected you will typically receive your order within 7-14 business days.

Please keep in mind that this does not include our dispatch time, we aim to dispatch all orders within 24 business hours of being placed however, please allow an additional 2-3 business days during sale, promotional, launch and holiday periods.

Once your order has been shipped, you will receive an email with your tracking details.

Please note, we do not insurer any of our orders and if you would like to arrange this please contact us directly immediately after placing your order.

If your order is placed prior to 10.00AM AEDT we will post it the same day.

Please note, this is not applicable during sale, promotional, launch, holiday and weekend periods.

Due to the high volume of orders that we are processing, unfortunately, we cannot guarantee that your order can be cancelled in time.

Please note all sales are considered final and please refer to our returns policy for more information.

All Kehini jewellery comes in our signature 100% recyclable box.

Yes, we do accept Afterpay! For more details, please refer to the Afterpay terms of service at https://www.afterpay.com/en-au/terms-of-service.

In most cases, your parcel has been delivered to another person.

Please check with your neighbours, office, reception area or immediate family and local post office before contacting us.

Australia Post Standard Shipping Cutoff

Western Australia & Northern Territory

15th December

Rest of Australia

19th December

**These dates are approximate estimates and we encourage you to refer to Postal cut off dates**

Australia Post Express Shipping Cutoff

New South Wales

22nd December

Western Australia & Northern Territory

20th December

Rest of Australia

21st December

**These dates are approximate estimates and we encourage you to refer to Postal cut off dates**

International Express Shipping

Please refer to the Australia Post website as this will vary significantly depending on the destination.

Unfortunately, we do not offer the option for customers to collect orders directly from our headquarters.

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• Protect Pearls from abrasive surfaces, sharp objects that may lead to scratching, denting, and scuffing, including other jewellery.

• Avoid wearing pearls in water. Water exposure from swimming, showering, or washing dishes can harm the pearls' lusture and lead to deterioration.

• Never clean pearls with steam or ultrasonic jewellery cleaners. Both of these methods are likely to damage the outer layer of the pearl.

• After every wear, wipe your pearls with a soft cloth. This will help prevent any buildup of oils or other substances that may have come in contact with your jewellery throughout the day.

• Pearls should be the final touch to your outfit. Avoid applying makeup, hairspray, lotion, or perfume once your pearls are on. Soft pearls are prone to scratches, please store them separate from other jewellery or abrasive objects in a soft fabric-lined compartment. Pearls do best in a moist environment, wear your pearl jewellery frequently to keep them from drying out.

• Pearls are also sensitive to body acids. Avoid wearing them during strenuous exercise or activities that cause excessive sweating.

• Enameled Jewellery Must Be Worn With Extra Care. Enameled jewellery is delicate and should be worn with extra care to help preserve the integrity of the plated surface. Prevent contact with lotions, oils, perspiration, perfumes, alcohol, acetone, sanitisers, hair products, makeup, and chemical cleaners. Enamel may be compromised by exposure.

• Enameled jewellery is not scratch-proof. Please keep your plated jewellery away from all abrasive surfaces and objects that may scratch, dent, or chip the enameling.

• Keep your enamel pieces safe! Store your enamel jewellery in a soft lined jewellery box when not in use. Don't let them mingle with other gems; they might get a little too friendly and end up scratching and damaging each other.

• Handle With Care. Despite being crafted from quality metals, all precious metals are quite delicate. Even our most colourful pieces should be handled gently. Please avoid banging, scratching, scuffing, bending, denting, or dropping your jewellery.

• Avoid Contact With Abrasive Surfaces & Substances. Refrain from touching hard, rough, and abrasive surfaces like sand, cement, glass, and stone, as well as various metal objects, including other jewellery.

• Be mindful of when to remove your jewellery. Avoid wearing it whilst cleaning, gardening, showering, or sports like gym workouts, walking/running, weightlifting, yoga/pilates, swimming etc.

• Jewellery Should Not Be Worn When Sleeping. Remove all jewellery before going to bed. Avoid sleeping with rings, earrings, necklaces, and bracelets to prevent potential damage like bending, warping, and breakage of your precious items.

• Prevent damage to your jewellery by avoiding exposure to hand sanitisers and chemical disinfectants. Remove jewellery before using sanitiser.

• Avoid extreme heat and cold temperatures. Don't place enameled jewellery near heat or extreme cold to prevent discolouration, deformity, or chipping.

• To clean enameled jewellery, wipe gently with a soft dry, non-abrasive jewellery cloth. Avoid steam cleaning or ultrasonic cleaners, as they may damage the plating and enamel.

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